Urgent Care Connect with Hope

Urgent care should never feel embarrassing to seek, because healing begins when you connect with another who sees you, hears you, and collaborates with you through compassion and timely care. - Dr Mark

Client Emergencies are those that require immediate medical (physical and psychological) attention. When that occurs, we advise our clients and visitors to our website to seek care as soon as possible at the nearest emergency room, hospital, and or medical clinic. If there is a concern that the health and safety is being immediately threatened, we advise our clients to call 999 on their telephone device to request an ambulance, police and or fire support. Please note that there are two types of hospitals in Hong Kong: private hospitals (e.g. Sanitorium Hospital) and Hospital Authority government hospitals (e.g. Queen Mary Hospital). Hong Kong's government hospitals are managed by the Hospital Authority which have emergency room care (Accident & Emergency or A&E) that are available 24 hours a day, seven days a week. Visitors (tourists) and non Hong Kong residents can seek care at Hong Kong government hospitals, but non-resident fees are different than those who are Hong Kong residents. Private hospitals legally speaking do not have "emergency rooms," but many private hospitals have urgent care services 24 hours a day, seven days a week but private hospitals in Hong Kong do not have psychiatric in-patient care and therefore may not have a psychiatrist on duty. Hong Kong residents and non residents may utilize private hospitals to seek urgent care, but fees and health insurance plans vary from hospital to hospital.

Child Emergency Protective Services are services provided for children to protect their physical, emotional and overall well-being. Common concerns for child abuse typically include child neglect (food, housing, medical care, schooling, etc) and child abuse (physical, sexual, emotional, family violence, etc). Hong Kong now has a law that requires mandatory reporting if a child is reasonably suspected of being abused and or neglected. The observer can either contact the Hong Kong Police and or the Child Protective Services - Welfare Department hotlines for guidance and support. Reporting suspected child abuse can cause many concerns and anxieties, but the reporting is focusing on caring for the child, not punishing the child, to ensure each and every child's right to health and happiness is addressed.

 

Urgent Care Resources

Dial 999

For Hong Kong residents, non-residents and visitors, calling 999 on your phone gives you immediate access to the police, ambulance services and the fire department.

Text 992

For all persons in Hong Kong with a speech or hearing impairment, you may send a text message on 992 to access the police, ambulance and or the fire department for immediate service.

Dial 112

For all persons who are outdoors on a hike and or other outdoor locations, calling 112 will connect you immediatetly to emergency services that are found on 999: police, fire department and or the ambulance.

Dial 1823

The Hong Kong Government hotline is reached by dialing 1823, connecting Hong Kong residents with a referral centre to locate the proper government agency you may need to resolve an urgent matter.